Terms And Conditions
By using this website you agree to our T&C’s
Attendance
Course participants must attend for the full duration of each session of their course. If there is going to be a problem, please discuss this with the office or your trainer as soon as possible.
Fitness
There are a number of practical sessions on all courses, including CPR and the placement of casualties into the Recovery Position. Candidates must be able to achieve these practical skills to be awarded certification. Any physical disability or illness that may hinder participation on the course should be highlighted prior to commencement of the course.
Cancellations
We can accept substitutions up to the date of the course, but appreciate as much notice as possible. Cancellations will incur charges as follows:
- 14 days or more before course commences: loss of deposit
- 7 to 13 days before course commences: 50% of course fees payable
- Less than 7 days : full payment is due
NOTE: For any cancellations, at our discretion, we will transfer your booking to another course we have advertised which has space.
Bookings
Bookings are taken on our website, and you will receive confirmation via email. Bookings can also be made by phone or email. We will send a booking form via email (or post if necessary) for you to return with your deposit. We will then confirm your place on the course via email / post.
Premises
We are happy to provide training at clients’ premises. However, these must be adequate for the course taking place – there must be sufficient room to carry out practical sessions and good lighting/heating/ventilation. We can advise if necessary, and have our own classroom available if your premises are not suitable.
Your Details
We will store your details as required by our awarding body (First Aid Awards) as a record of people taught and certificates issued. We will never sell or trade our database with anyone else. We may keep in touch with you regarding First Aid information and changes, and will send one email reminder when your certificate is near to expiry.
Certificates
Names and spellings are taken from the sign in sheet. Participants are required to either check their name, or print their name clearly on the sheet. If a replacement certificate is required a charge will apply, which varies according to the type of course you completed.
Payment
Payment in full must be made before the day of the course starting for individual bookings, and within 28 days of the invoice date for group bookings. Certificates are only issued once full payment has been received. We accept cash, cheque, paypal and electronic bank transfer. Short courses require payment in full with booking.
Offering professional training courses in Stoke-sub-Hamdon
We offer a range of First Aid training courses for you to choose from, in Stoke-sub-Hamdon and across south Somerset. Every course has been designed carefully to meet the quality standards. We can offer training at clients’ premises or in our classrooms. To register for any of our courses, or to find out more get in touch with us.